Philippine E-Journals

Students’ Satisfaction on the School Canteen Operation of Pililla National High School

Rosa Madonna Licudan | Dennis Caballes

Discipline: Education

 

Abstract:

This study aimed to determine the students’ satisfaction on the school canteen operation of Pililla National High School during School Year 2022-2023. The researcher used stratified technique - a probability sampling procedure in which each member of the population has an equal chance of being selected, providing a representative sample that accurately reflects the characteristics of the population being studied. The respondents of the study were 279 Junior High School students and were chosen using stratified sampling technique. This study utilized the mix method of research in which the researcher combines the elements of qualitative and quantitative approaches. The study used the researchers made questionnaire, which includes the data about profile such gender and socio-economic status as Part I, the level of satisfaction of junior high school students on school canteen operation in Part II and the typical experiences that influence the level of satisfaction of students in the school canteen operations in Part III. The researcher utilized different data gathering techniques such as questionnaire checklist (hard copy and online) and survey form in order to the conduct of this capstone project and will employ different analytical tools to help and justify the conduct of the study. It was discovered that female respondents’ outnumbered male and majority of the students belong to socio-economic status of less than 10, 000, while on the level of satisfaction on school canteen operations, it was found out that cleanliness of the school canteen obtained the highest computed mean and has been identified with the most consistent response among the respondents as revealed by the standard deviation., however, it was also revealed that there is no significant difference in the students’ satisfaction on school canteen operations when assessed by the respondents categorized in terms of gender except for the area on nutritional value (p<0.05), and there is no significant difference in the students’ satisfaction on school canteen operations based on socio-economic status reflective of the sig. values all greater than α = 0.05. On the qualitative data, the researchers found out that the experiences that influence student satisfaction in school canteen operations can be complex and multifaceted, and may vary depending on factors such as student demographics, cultural backgrounds, and personal preferences. It is important for canteen operators to take these factors into account when designing and implementing strategies to improve student satisfaction and promote healthy eating habits.