Assessing User Satisfaction and Usability of a University Portal: A Quantitative Study Utilizing the Computer System Usability Questionnaire (CSUQ)

Adelfa  Acala,; Hidear  Talirongan,

Assessing User Satisfaction and Usability of a University Portal: A Quantitative Study Utilizing the Computer System Usability Questionnaire (CSUQ)

Discipline: Education

Abstract:

This quantitative study assessed user satisfaction and usability of a university portal, specifically the Online Portal Empowered Netizens (OPEN), utilizing the Computer System Usability Questionnaire (CSUQ). The study involved distributing a modified version of the CSUQ to 185 college students from Mindanao State University Lanao del Norte Agricultural College. The questionnaire measured four categories: Student portal Usefulness (SYSUSE), Information Quality (INFOQUAL), Interface Quality (INTERQUAL), and Overall Usability (OVERALL). Data was collected through an online questionnaire, and the responses were processed using Microsoft Office Excel. The study found that the student portal performed well in terms of usefulness, information quality, interface quality, and overall usability, positively impacting students' academic experience. However, it is important to note that the findings are limited to the specific university and may not be generalizable to other institutions. The study recommends continuous monitoring and updating of the portal to ensure its relevance and user- friendliness, as well as seeking regular user feedback to identify areas for improvement. Overall, this study provides valuable insights into the usability of a university portal and offers recommendations for enhancing the user experience.