Philippine E-Journals

Correlation of Job-Related Problems and Job Performance of Employees at Mercury Freight International Inc. in Parañaque City

Ma. Claudette Jade O. | Melvin C. Piamonte | Ma. Venus P. Reyes | Armi Rile | Jannai Elijah A. Untalan

 

Abstract:

Freight forwarding is a very demanding work. The clients that a freight forwarding company serves want their goods to arrive on time. Every day, employees of said companies have to answer the queries of the impatient clients, which wouldn’t want to hear the word “delayed”. To be able to answer such queries, employees need to be updated with the movement of goods. This involves coordinating with various distribution channel participants. Aside from this, the employees also have to ensure that every move of the goods have to be properly documented and liquidated. It can really cause a lot of stress that can bog them down. The researchers are a witness to such situations. Hence, they have embarked in this endeavor to study if there is a relationship between job-related problems and job performance