HomeInternational Journal of Education Research for Higher Learningvol. 25 no. 1 (2019)

The Efficiency and Effectiveness of the University of the Immaculate Conception (UIC) Enrollment System as Assessed by its Users

Emma V. Sagarino | Richel Mae Camales | Raffy Vincent Castillo | Farrah Claire Delima | Chessa Faminialagao | June Requillo | Karl Kershey Valmoria | Karl Vinmar Mendiola | Mark Quin Mingo



An inefficient and ineffective university enrolment system may add to the stresses a student could experience in this college life. Hence, for the purpose of providing feedback to the UIC administration, this study was conducted to assess the college enrolment system as to its efficiency and effectiveness. Using a researchers-made questionnaire, the researchers administered the instrument to 365 randomly selected college students on the first semester of the academic year 2014-2015. The results were triangulated through interviews with three personnel – a registrar’s staff, a cashier and an academic coordinator. Results revealed that respondents found the enrolment system to be averagely efficient and effective. However, there were some issues that need to be addressed and these include the insufficiency of evaluators, lack of familiarity on the curriculum of the evaluators, and inadequacy of time in evaluating students prior to the enrolment period particularly on the second semester. Moreover, the efficiency of the enrolment system was dependent on the efficiency of its subsystem. Hence, a malfunction of one component could affect the efficiency of the succeeding components. Tukey results showed that the Education department students had the least satisfied clientele while the first year students were the most satisfied level.