Philippine E-Journals

Students’ Satisfaction on the Student Services of a Maritime Higher Education Institution

Ana Liza Gruspe-Taberdo

 

Abstract:

Universities have to concentrate their efforts on the improvement of quality teaching and non-teaching services, in order to promptly respond to the target, and foster a stronger relationship with surrounding economic and productive systems. The study determined the level of satisfaction of 134 maritime students on the services provided by the library, mess, guidance and counseling, medical and dormitory units of the Philippine Merchant Marine Academy. Survey and key informant interviews were conducted to gather data on the problem at hand. The researcher used frequency, percentile and weighted mean to analyze data. The study revealed that the respondents are extremely satisfied with the library, medical and guidance and counseling services. Moreover, they are very satisfied with the services of the mess and dormitory services. Among the five services, ranked 1 is library services and ranked 5 is mess services. Based on the findings, the researcher concludes that the academy offers quality services to its students. It is recommended that the PMMA leadership should consider the suggestions of the students to achieve better quality of student services.