Philippine E-Journals

Client’s Satisfaction on Nurses Care Delivery

Ezra Patricia Benitez | Russel Mae Giron | Neil Angelo Platon

 

Abstract:

With today's advanced, effective, and competent healthcare practices brought by the highly technological environment, concerns in the nursing profession arise. For nurses to attend to the demands of the protocols of each hospitals, some aspects of caring are being overpowered by other workload, like documentation. In maintaining the efficiency of care, some nurses are having difficulty concentrating on the human aspects of caring. For nurses to properly address the caring behaviors, they must be able to listen and respect their clients' perspectives empathetically. The study aims to determine the quality of the care given to the clients for the researchers to be competent nurses in the future. The study's purpose is to determine the clients' satisfaction regarding nurses' care delivery in terms of values, preferences, expressed needs, and the quality of physical comfort. Descriptive quantitative research design was used to describe the satisfaction level of the clients, the nurses' care delivery, and the variables correlation. 74 post caesarean mothers were chosen as respondents through purposive sampling. Researcher-made questionnaire was used as an instrument for data collection. The result showed that there were significant differences between clients' satisfaction and nurses' self-assessed care delivery. This means that the perceived care delivery that the nurses are rendering is different from what the clients perceived to be receiving. The researchers conclude that clients disagree with the nurses' perceived effectiveness of care delivery.