Philippine E-Journals

CUSTOMERS’ SATISFACTION ON CAMPUS RELATED DELIVERY SERVICES

ROSANNA GONZALES | Catherine N. Lumanta | Procerfina D. Vingua

 

Abstract:

Transactions between service providers and service seekers often end-up with various facial expressions, which can be subjected to assessment and evaluation in the form of satisfaction feedback and be interpreted whether they are contented or otherwise upon completing such assessment. A satisfied customer will treasure the good experience and continually avail the products and services from an institution if the set criteria are met. Thus, the better services provided the higher probability for a company to stay in the service sector. This study focused on determining the degree of satisfaction on campus-related delivery services provided to its customers. Results of the study show that recipients of services are mostly female students in their adolescent stage who availed the top services from the offices of student services, registrar, library, agriculture, and college dean. The service units that received at par degree of satisfaction include planning, supply, registrar, medical, agriculture, student services, public relations, publications and information, library, research, physical plant facilities, gender-development and management-information system. The customers were very highly satisfied of the staff attitude of the campus and that their expectations along end result, convenience, timeliness, and access often exceeded their expectations. This implies that the campus related delivery service providers are customer-focused since they are able to provide and satisfy the needed and expected services as well as products stipulated in their respective units which are contributory to the attainment of the campus goal.