The study investigated the capability of establishing a call center in Surigao del Sur, Philippines. Thus, a positive result can benefit young professionals, business people, provincial government, and future researchers. The study utilized the quantitative research method. The respondents of the study selected through random sampling were the local government units, real estate professionals and the private sector. The results of the study disclosed that the communication facilities in Surigao del Sur are moderately favorable. For the area, it is highly capable of establishing a call center. Finally, the study recommends the proposed action plan, intervention program, and project proposal to any entrepreneur or investor who wants to venture into the call center business. Moreover, this research can also be a baseline data for those researchers who would like to conduct a feasibility study in establishing a call center in Caraga Region XIII.
ISSN 2449-4399 (Print)
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