Philippine E-Journals

The Role of Customs Brokers in Mediating Transactions Between Manufacturing Companies and the BOC

Jan Rei V Almo | Jezabel L Alves | Gerrylyn V Bautista | Ma. Anna Corina G Kagaoan

Discipline: management studies

 

Abstract:

Customs brokers are intermediaries between traders and customs authorities. Their knowledge of customs laws and processes and their work experience in the trade can be helpful for both. This paper presents the analysis of the importers, as represented by manufacturing companies and customs officers, on the crucial role of customs brokers in the facilitation of trade, prevention of smuggling, and interpretation of customs and tariff laws. It also examines the significant difference in the respondents' perception when grouped according to their profile. The data among 65 customs officers and 65 manufacturing employees involved in import and export processes were collected using a quota sampling technique. A quantitative approach was utilized to satisfy the objectives of the study. This study intends to assess the different roles of customs brokers and develop recommendations to the Chamber of Customs Brokers, Inc. (CCBI) to improve customs brokers' involvement and quality of service. The result of this study indicates there is no significant difference in the respondents' perception of the importance of customs brokers' role irrespective of their involvement in customs trade and years of employment.