Digital Transformation Meets Green Innovation: A Literature Review of Digital Transformation's Role in Telcos’ Sustainable Management and Business Practices
Lorenzo Miguel Bernad | Guada Teresa dela Cruz | Rose Ann Panganiban | Gio Eiron Villanueva | Ruel Maningas
Discipline: information systems
Abstract:
This literature review explores the pivotal role of digital
transformation in advancing sustainable business practices
within the telecommunications (telco) industry, focusing on
its alignment with Sustainable Business Practices and
Sustainable Development Goals (SDGs), particularly SDG 9
(Industry, Innovation, and Infrastructure) and SDG 13 (Climate
Action). By examining academic studies, industry reports, and
practical case applications, the review highlights how telcos leverage
technologies such as Artificial Intelligence (AI), 5G, Internet of
Things (IoT), and Big Data to drive operational efficiency, reduce
environmental impact, and foster innovation.
The study employs a framework for analyzing production systems,
consumption systems, and adaptation systems to offer a comprehensive
understanding of how digital transformation enhanced telecom
operations, shifts consumer behavior, and enables resilience in a rapidly
evolving industry. It also addresses challenges such as high investment
costs, regulatory compliance, and workforce adaptation, while
uncovering opportunities like green innovations, strategic partnerships,
and consumer-driven sustainability initiatives.
Using local and global telco companies as case studies, the review
showcases real-world applications of digital transformation in achieving
sustainable growth. Key insights include the implementation of energyefficient networks, AI practices, and digital solutions for social impact.
The findings emphasize the importance of integrating sustainability into
telcos’ strategic priorities, offering actionable recommendations for
industry leaders, policymakers, and researchers.
By bridging academic insights with industry practices, this literature
review provides a practical roadmap for leveraging digital
transformation to build a sustainable, connected, and inclusive
future in telecommunications. It serves as a valuable resource for
stakeholders seeking to align technological advancements with
environmental and social objectives.
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