Home⇛International Journal of Multidisciplinary: Applied Business and Education Research⇛vol. 6 no. 9 (2025)

Exploring the Relationship Between Job Satisfaction, Workplace Well-being, and Job Performance in an Office Facilities Solutions Service Provider

Ian Rovii U. Gulane | Peter G. Narsico

Discipline: management studies

 

Abstract:

This study examines the relationship between job satisfaction, workplace well-being, and job performance in the under-re-searched office facilities solutions sector. Unlike healthcare or man-ufacturing, this industry involves routine physical tasks, high client interaction, and varied contracts, yet lacks focused empirical study. Grounded in sustainable human resource management, the re-search explores how psychosocial workplace factors affect em-ployee behavior and performance. Using a descriptive-correlational design, data were collected from 41 employees via Likert-scale sur-veys measuring five job satisfaction, three well-being, and six job performance indicators. Results showed all criteria were frequently observed, with mean scores above 3.80. A very strong positive cor-relation existed between job satisfaction and workplace well-being (r = .991, p < .01). Regression analysis confirmed both significantly predict job performance (R² = .983), supported by a significant ANOVA (F(2, 38) = 1084.44, p < .001). These findings offer novel sector-specific evidence highlighting the importance of role clarity, organizational support, and workplace conditions in boosting per-formance and morale. For HR managers and leaders, the study un-derscores the need to implement clear role communication, foster managerial respect, ensure job security, and promote supportive environments to enhance engagement and productivity. Embed-ding these factors into sustainable HR practices can reduce turno-ver, prevent burnout, and improve organizational outcomes. Limi-tations include self-reported data and a localized sample, suggest-ing future research should use longitudinal and multi-sector de-signs to strengthen generalizability.



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