Home⇛International Journal of Multidisciplinary: Applied Business and Education Research⇛vol. 6 no. 10 (2025)

Service Quality and Student Satisfaction in High School Registrar Operations

Maria Beylen I. Infornon | Antoniette M. Almaden

Discipline: Education

 

Abstract:

This study examined the relationship between registrar general ser-vices, physical setup, and staff familiarity in shaping student satisfac-tion in a high school setting. Using a quantitative descriptive-correla-tional design, responses from 264 students were analyzed through mean scores and Pearson’s correlation coefficients. Physical setup re-ceived the highest mean score (3.35), followed by staff familiarity (3.09) and general services (2.91). Significant positive correlations were found between general services and physical setup (r = 0.56), general services and staff familiarity (r = 0.34), and physical setup and staff familiarity (r = 0.41). Based on these results, the study recom-mends infrastructure improvements, empathy-based staff training, and digital service enhancements to foster a more student-centered registrar experience.



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