Home⇛International Journal of Transformative Multidisciplinary Studies⇛vol. 2 no. 2 (2026)

Quality of Radiological Service and Patient Satisfaction among Filipino Muslim Patients in Tertiary Hospitals

Abdul Monim Pangkat | Al-Nhaif Abdulmadid | Ahmed Ali | Mark Alipio

Discipline: medical sciences (non-specific)

 

Abstract:

Radiological services are central to diagnostic care, yet little is known about how Muslim patients in the Philippines perceive their quality. This cross-sectional study examined the relationship between perceived radiological service quality and patient satisfaction among Filipino Muslim patients in tertiary hospitals in Iligan City. A total of 120 adult Muslim patients who had recently undergone radiological procedures completed a structured questionnaire measuring service-quality domains and overall satisfaction on four-point Likert scales. Descriptive statistics summarized sociodemographic characteristics and mean scores for each domain. Pearson correlations and multiple regression explored the relationship between service-quality domains and overall satisfaction. Perceived quality was generally rated from satisfactory to very satisfactory, with the highest scores for worker attitude and tools and equipment. All service-quality domains correlated positively with satisfaction (r = .42–.72, p < .001). In a multivariable model, worker attitude, punctuality, and clarity of diagnostic information significantly predicted satisfaction, explaining 68% of its variance. Results underscore the importance of patient-centred, culturally sensitive radiological care for Filipino Muslim communities.



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