Job Stress and Caring Behavior of Nurses and Their Patients&rsquo; Satisfaction with the Delivery of  Care in a Government Hospital

Christian Vie  P. Baldonado,

Job Stress and Caring Behavior of Nurses and Their Patients’ Satisfaction with the Delivery of Care in a Government Hospital

Abstract:

This study explored the relationships among nurses’ level of job stress, extent of caring behavior, and levels of patient satisfaction. It aimed to determine the level of job stress and extent of caring behavior as perceived by nurses, and the relationship these have with assessed levels of patient satisfaction. Eighteen (18) nurses and forty-four (44) patients were selected as respondents at Immaculate Conception Hospital in Baybay City, Leyte. Nurses were asked about their perceived level of job stress using the Expanded Nurse Stress Scale (ENSS) and the extent of their caring behavior using the Caring Dimension Inventory-25 (CDI-25). Patients were also asked to rate their level of satisfaction with the nursing care received using the Patient Satisfaction Instrument (PSI). Findings show that nurses experience moderate levels of job stress which are directly related to workload, patients and their families, and death and dying. Nurses exhibit caring behavior during patient care very often, and patients are satisfied with the delivery of nursing care. Furthermore, as job stress levels of nurses increase, caring behavior exhibited during patient care decreases. Finally, the level of satisfaction of patients with the delivery of care increases when the extent of caring behavior exhibited by nurses during patient care increases.

References:

Aberhe, W., et.al. (2024) Job stress among nurses in Ethiopia: A systematic review and meta‐analysis, International Journal of Africa Nursing Sciences, Volume 20.100661, ISSN 2214‐1391, https://doi.org/10.1016/j.ijans.2024.100661
Al‐Nuaimi, Haneen & ALBashtawy, Mohammed & Qaddumi, Dr.Jamal & Baqir, Mohammed & Suliman, Mohammad & Abdalrahim, Asem & Alkhawaldeh, Abdullah. (2021). Impact of Occupational Stress on Nurses’ Job Performance According to Nurses Perception. 10.37506/mlu.v21i3.2991.
Alanazi, F. K., Sim, J., & Lapkin, S. (2022). Systematic review: Nurses' safety attitudes and their impact on patient outcomes in acute‐care hospitals. Nursing open, 9(1), 30–43. https://doi.org/10.1002/nop2.1063
Alhussin, E. M. et.al. Patients’ satisfaction with the quality of nursing care: A cross‐section study, International Journal of Africa Nursing Sciences, Volume 20, 2024, 100690, ISSN 2214‐1391, https://doi.org/10.1016/j.ijans.2024.100690.
Alibudbud R. Addressing the Burnout and Shortage of Nurses in the Philippines. SAGE Open Nursing. 2023;9. doi:10.1177/23779608231195737
Alqahtani, Ibtesam. (2019). Workplace Stress among Nurses. International Journal of Innovative Research in Medical Science. 4. 10.23958/ijirms/vol04‐i12/802. care: A systematic review.
Babapour, A. R., Gahassab‐Mozaffari, N., & Fathnezhad‐Kazemi, A. (2022). Nurses' job stress and its impact on quality of life and caring behaviors: a cross‐sectional study. BMC nursing, 21(1), 75. https://doi.org/10.1186/s12912‐022‐00852‐y
Bhattacharya P.K.(2021), Research Methodology in the Health Sciences: A Quick Reference Guide. McGrawHill. https://accessmedicine.mhmedical.com/content.aspx?bookid=301 8&sectionid=253478772 anganathan,
P., & Aggarwal, R. (2019). Research methodology: A guide for the medical and health sciences.
Calong Calong, K. & Soriano, G. (2018). Caring Behavior and Patient Satisfaction: Merging for Satisfaction. https://internationaljournalofcaringsciences.org/docs/9_soriano_o riginal_10_2.pdf
Friedel, A. L., er.al. (2023). Measuring Patient Experience and Patient Satisfaction‐How Are We Doing It and Why Does It Matter? A Comparison of Approaches. Healthcare European (Basel, and U.S. American Switzerland), 11(6), 797. https://doi.org/10.3390/healthcare11060797
Field, A. (2013). Discovering statistics using IBM SPSS statistics. Sage Publications.
Fink, A. (2019). How to conduct surveys: A step-by-step guide. Sage Publications.
Goodrich, G. W., & Lazenby, J. M. (2023). Elements of patient satisfaction: An integrative review. Nursing open, 10(3), 1258–1269. https://doi.org/10.1002/nop2.1437
Gregory, D. D., Stichler, J. F., & Zborowsky, T. (2022). Adapting and Creating Healing Environments: Lessons Nurses Have Learned From the COVID‐19 Pandemic. Nurse leader, 20(2), 201–207. https://doi.org/10.1016/j.mnl.2021.10.013
King, B. M., Linette, D., Donohue‐Smith, M., & Wolf, Z. R. (2019). Relationship Between Perceived Nurse Caring and Patient Satisfaction in Patients in a Psychiatric Acute Care Setting. Journal of psychosocial nursing and mental health services, 57(7), 29–38. https://doi.org/10.3928/02793695‐20190225‐01
Labrague, L. J., McEnroe–Petitte, D. M., Leocadio, M. C., & Van Bogaert, P. (2017). Stress and ways of coping among nurse managers: An integrative review.
Mcvicar, Andrew. (2004). Workplace Stress in Nursing: A Literature Review. Journal of advanced nursing. 44. 633‐42. 10.1046/j.0309 2402.2003.02853.x.
Polit, D. F., & Beck, C. T. (2017). Nursing research: Generating and assessing evidence for nursing practice. Wolters Kluwer.
Sharkiya, S.H. Quality communication can improve patient‐centred health outcomes among older patients: a rapid review. BMC Health Serv Res 23, 886 (2023). https://doi.org/10.1186/s12913‐023‐09869‐8
Soriano, G. P., et al. (2018). The role of caring behaviors in patient satisfaction: A systematic review.
Vujanić, J., Prlić, N., & Lovrić, R. (2020). Nurses' Self‐Assessment of Caring Behaviors in Nurse‐Patient Interactions: A Cross‐Sectional Study. International journal of environmental research and public health, 17(14), 5255. https://doi.org/10.3390/ijerph17145255
Zabin, L.M., Zaitoun, R.S.A., Sweity, E.M. et al. The relationship between job stress and patient safety culture among nurses: a systematic review. BMC Nurs 22, 39 (2023). https://doi.org/10.1186/s12912‐02301198‐9